Privacy Policy

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit and purchase products from our website (hereinafter referred to as the “Site”). By accessing or using this Site, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies, please do not use this website.

We collect two types of information from users:
2.1 Personal Identification Information
When you place an order, register an account, subscribe to our newsletter, or contact customer service, we may collect personally identifiable information, including but not limited to:
- Full name
- Email address
- Phone number
- Billing and shipping address
- Payment information (processed securely by third-party payment providers)
2.2 Non-Personal Device Information
We automatically collect non-identifiable data when you browse our site, including IP address, browser type, device type, browsing behavior, page stay time, and other analytical data for business optimization.

We use your collected information for the following purposes:
- To process, confirm, and deliver your orders;
- To provide after-sales support and customer service;
- To verify transaction security and prevent fraudulent orders;
- To send order updates, shipping notifications, and service emails;
- To send promotional newsletters if you explicitly subscribe;
- To optimize website performance, product display, and user shopping experience;
- To comply with legal obligations.

Our website uses cookies and similar tracking technologies to improve your browsing experience. Cookies are small data files stored on your device. We use cookies to remember user preferences, analyze website traffic, and support targeted marketing. You can disable cookies through your browser settings at any time. Disabling cookies may affect some functions of this website.

We do not sell, rent, or trade your personal information to any third parties for commercial purposes without your explicit consent. We may share necessary user data with trusted third-party service providers only to complete business operations, including:
- Payment processors (for secure payment transactions);
- Logistics and shipping companies (for order delivery);
- Cloud storage and technical service providers (website maintenance);
- Analytics tools to monitor website traffic.
All third-party partners are required to keep user data confidential and comply with global data protection regulations.

We adopt reasonable technical and organizational security measures to protect your personal data from unauthorized access, leakage, modification, or deletion. Our website uses SSL encryption to ensure secure data transmission. However, no internet transmission method is 100% secure, and we cannot guarantee absolute data security.

Depending on your residential region, you may have the following personal data rights:
- Right to Access: Request a copy of your personal data we stored;
- Right to Correction: Correct inaccurate personal information;
- Right to Deletion: Request us to delete your personal data;
- Right to Opt-out: Unsubscribe from marketing emails at any time;
- Right to Data Portability: Obtain your data in a readable format.
For EU residents, you have the right to file a complaint with your local data protection authority. For California residents, you are protected under the CCPA regulations.

This website is intended for users aged 18 and above. We do not knowingly collect personal information from minors. If you believe we have collected data from a minor, please contact us immediately, and we will delete the information as soon as possible.

Our website may contain external links to third-party websites. We are not responsible for the privacy policies and content of those external websites. We recommend you read the privacy policy carefully when visiting third-party sites.

We reserve the right to update this Privacy Policy at any time without prior notice. Any changes will be posted directly on this page with an updated revision date. Continued use of our website after updates means you accept the revised policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us via the following information:
Email: overseas3@szsmile.com
Service Time: Monday to Friday, 9:00 - 18:00 UTC+8